Returns for MachineSaver ultimately will be returned to the factory. They fall into 2 categories. Please select one of the three below to hyperlink you to the appropriate Return Material Authorization (RMA) form:
Return Product (Purchased through SensorPros)
"Items that were purchased straight from SensorPros within the last 30 days that are in new condition that can be resold, can be accepted for an exchange or return:
- THE GOODS RETURNED MUST BE NEW, UNUSED, AND IN THEIR ORIGINAL UNDAMAGED PACKAGING OR CONTAINERS to be considered for a credit or exchange.
- After a thorough review of the returned merchandise, a credit will be issued after an evaluation by SensorPros is complete. Any cost for updating or overhauling of the unit will be subtracted from the credit given.
- For standard stock items, the restocking charge for units purchased beyond 30 days is $25 or 25% of list price, whichever is greater.
PLEASE NOTE: Certain products cannot be returned, which typically are products that are made to order. A good example is a pressure sensor, where a custom pressure range, electrical connector, pressure port and so on would be specified. If an order cannot be returned, at time of order placement the customer would then assume full liability of product."
"To return your product(s), please follow this procedure:
- Complete and submit the online ""Return Material Authorization (RMA)” form (follow instructions on the form)